• Connect With Us
Call Us 310.820.1113
Shipping Form

FAQ

Are you open?

Yes! We are open. Customers are free to bring units to the shop, or ship them to us from their location.

Covid19 Update: The pandemic might be over, but we still respect the wishes of any customer who chooses to wear a mask while visiting our shop.

Please, for our protection and yours, WEAR A MASK when you approach the shop – thank you.

Q What are your hours?
A Office and pick-up/drop-off hours are Monday through Friday from 9AM to 5PM and Saturdays from 9AM to 2PM, We are closed on Sundays and most major holidays.
Q Is there a fee to diagnose my component?
A Yes. George Meyer charges a nonrefundable, up front bench/evaluation fee of $80 to diagnose audio components. The fee for televisions is $135 and for projectors, $150. This fee covers the time it takes our technicians to troubleshoot and diagnose your unit. Once the evaluation is complete we will contact you with an estimate. Upon your approval, we will complete the repairs and credit the evaluation fee toward your final bill.

Please note: Audio components that are partially disassembled or have been in service by another shop are subject to a $135 evaluation fee. The fee is applied toward the cost of repair as usual, if we complete work.

Q How do I ship something to you?
A Start by downloading our shipping form. Fill out all of the fields associated with your repair. Please type or write legibly. Include all your contact information and a detailed but concise description of the issue you’re having with your equipment.

Enclose the form in your package. If the unit is under warranty, please enclose a copy of the customer-facing sales receipt. If it is out of warranty, enclose a check for the evaluation fee. Alternatively, we can call you and collect the evaluation fee over the phone.

Q How do I pack up my unit?
A Use the original manufacturer’s carton if you still have it. If not, use plenty of bubble wrap, packing peanuts, etc. to cushion the vulnerable corners and edges. If shipping a McIntosh unit, do NOT have firm foam packing in contact with the glass faceplate. Use packing around the edges to form an airspace in front of the glass, so that it isn’t cracked under the pressure of being rolled or bumped in transit. Call us for further instruction on packing delicate components.

For turntables, remove the platter and counterweight if possible and pack them up separately. Tie the tonearm down with a twist tie so it stays put during shipping. Use bubble wrap to cushion and pad everything so it stays safe. Use a double or triple-corrugated box and be sure the components fit snugly and to not shift around. Of course, use the original factory box if you have it.

Q How long will my repair take?
A Our current backlog varies depending on the specific technician doing the repairs. Some units are diagnosed and repaired within 2 weeks, others will take even longer just be be diagnosed. Most warranty repairs proceed along the same timeline, with the exception of contacting you with an estimate, as the manufacturer is covering the cost.

Please note – we are seldom able to provide progressive status updates on repairs in the shop. If you haven’t heard from us it is because there is nothing to report.

Q Is there an expedited/rush service option?
A There are some rare occasions where rushed service is appropriate, but ordinarily we do not offer rushed service. Repairs are all handled on a first-come-first-served basis.
Q How much will my repair cost?
A This is, perhaps, the most commonly asked question and also the most difficult to answer. There is a 1 hour minimum, labor is billed at $135/hour. Most repairs require 1.5 to 3.0 hours to complete. There are some units that take far longer and in other cases we can finish everything in 1 hour. Parts are billed in addition to labor and can vary from a few dollars per part to a few hundred for complex PCBs and other items. We will break down all parts and labor to the penny and provide that information for you in your estimate. We do not proceed with the repair without your authorization.
Q What forms of payment do you take?
A George Meyer AV accepts Visa, Mastercard, AMEX, Apple Pay, checks and American currency. We also take PayPal, which is convenient for some customers who ship units to us.
Q Can I provide my own parts?
A No, unfortunately, we can’t warranty parts we don’t source out ourselves, nor any damage a bad part might cause during or after repairs. To avoid any disputes, we will do not use customer-supplied parts.
Q Is there a warranty on my repair?
A Yes, repairs are warranted for 90 days from the date of release. If your unit acts up during that time, please contact us immediately. If the warranty time has lapsed and you experience a problem, we still encourage you to call us, as we will often still be able to resolve the problem.

The repair warranty begins at the time of release, NOT when the customer decides to reconnect the unit and test it. We sometimes hear from customers claiming a unit failed months or even years after expiration of the warranty. We encourage customers to connect and listen to their component(s) immediately after we release it back to them. We cannot honor the warranty for units not connected for months or years after the warranty is expired.

Please note – For repair warranty issues on shipped-in units, we will issue a shipping label to you so you can return the unit to us. The unit will be tested as soon as we receive it. If it fails, we will repair it under the warranty and ship it back. If it does not fail after extensive and repeated testing, we will charge you for shipping BOTH WAYS, and ship it back to you.

Q How long will you hold my equipment after repairs are completed?
A We will store your repaired unit(s) for up to 2 calendar weeks after work is completed. Repairs left in the shop longer than 2 weeks will be subject to storage charges.

Please CONTACT us if there are extenuating circumstances that prevent you from picking up your unit(s). Ignoring our repeated attempts to contact you will result in your repaired units incurring storage charges, or being considered abandoned.

If repairs are paid for, George Meyer may consider storing your unit(s) for a longer period of time.

Q Do you repair “X” ?
A We repair most audio/video components, but there are exceptions. These are usually due to lack of available parts and service information,or units that are far too damaged or worn. Here is a list if items we do NOT repair:

  • Portable radios (tabletop radios, Blue Tooth units, boom boxes, etc.)
  • Console stereos / record players, etc.
  • Reel to Reel tape machines
  • Suitcase-style record players, 1 piece record players that include the speaker(s)
  • CRT televisions (old-style picture tube)
  • VCRs
  • 8-track tape players
  • Cameras/video cameras/camcorders, etc.
  • Old rack systems
  • Bose and/or Bang&Olufsen components, with the exception of vintage speaker components from the 1970s and before.