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FAQ

Are you open?

Yes! We are open. Customers are free to bring units to the shop, or ship them to us from their location.

Note: Due to Covid-19 precautions we are not allowing walk-ins at this time. We are handling all drop-offs and pick-ups at the shipping entrance in the back of the building. Please enter the alley off of Harcourt or Vinyard and park in front of our gate. There is a table set up to place your unit on. You can ring the doorbell if there is nobody there and we will come out to assist you.

Please, for our protection and yours, WEAR A MASK when you approach the shop – thank you.

Q What are your hours?
A Business hours are Monday through Friday from 9AM to 4:30PM, for dropping off and picking up repairs. The office is open until 5PM if you need to call us.
Q Is there a fee to diagnose my component?
A Yes. George Meyer charges a bench/evaluation fee of $80 to diagnose your repair. This fee is payable up-front and required for our technicians to troubleshoot and diagnose your unit. Once the evaluation is complete we will email you an estimate. Upon your approval, we will complete the repairs and credit the evaluation fee toward your final bill.
Q How do I ship something to you?
A Start by downloading our shipping form. A link to the form can be found on the upper right hand corner of our home page. Fill out all of the fields associated with your repair. Please type or write legibly. Include all your contact information and a detailed but concise description of the issue you’re having with your equipment.

Enclose the form in your package. If the unit is under warranty, please enclose a copy of the sales receipt. If it is out of warranty, please enclose a check for the $80 evaluation fee. Alternatively, we can call you and collect the evaluation fee over the phone.

Q How long will my repair take?
A Our average turnaround time for repairs is about 3 weeks. There are exceptions, some repairs can be completed in a few days and others take longer than 3 weeks. Factors like our current backlog and the sourcing of replacement parts can cause repairs to take longer.
Q Is there an expedited/rush service option?
A There are some rare occasions where rushed service is appropriate, but ordinarily we do not offer rushed service. Repairs are all handled on a first-come-first-served basis.
Q How much will my repair cost?
A This is, perhaps, the most commonly asked question and also the most difficult to answer. There is a 1-hour minimum, labor is billed at $135/hour. Most repairs require 1.5 to 3.0 hours to complete. There are some units that take far longer and in other cases we can finish everything in 1 hour. Parts are billed in addition to labor and can vary from a few dollars per part to a few hundred for complex PCBs and other items. We will break down all parts and labor to the penny and provide that information for you in your estimate. We do not proceed with the repair unless you authorize the service.
Q Can I provide the parts and have you do the labor?
A No. We have encountered too many defective or counterfeit parts to continue using those provided by the customer, even if we do so with no warranty. If defective parts fail inside an operating component, additional damage can often occur. This requires additional labor, more time that the unit is away from the customer, and more costs in involved for everyone. We DO NOT use any parts provided by the customer whatsoever.
Q Can I provide my own tubes for you to use in my vacuum tube amplifier or preamp, etc.?
A So long as they are good, we will use the tubes currently installed in your component. We only recommend replacing tubes if we determine they are bad. In that case, we will not use customer-provided tubes.

As it is with replacement parts, tubes, especially NOS tubes, can and do go bad prematurely. If a tube fails, or flashes, during use, it usually takes out additional parts in the unit. Even if George Meyer installs customer tubes without warranty, disputes often arise if/when these tubes fail and additional labor and parts are required to repair the unit. We use genuine tubes from prominent, well-known manufacturers and sell them at competitive prices.

Q What forms of payment do you take?
A George Meyer AV accepts Visa, Mastercard, AMEX, checks and American currency. We also take PayPal, which is convenient for some customers who ship units to us.
Q How long will you hold my equipment after repairs are completed?
A We will store your repaired unit(s) for up to 2 calendar weeks after work is completed. Repairs left in the shop longer than 2 weeks will be considered subject to abandonment/forfeiture. If repairs are paid for, George Meyer may consider storing your unit(s) for an extended period of time.

Please CONTACT us if there are extenuating circumstances that prevent you from picking up your repair(s). Ignoring our repeated attempts to contact you will result in your repaired units going into long-term storage.