FAQ
| Q | What are your hours? |
| A | Office and pick-up/drop-off hours are Monday through Friday from 9AM-5PM and Saturdays from 9AM-2PM. We are closed Sundays and most major holidays. |
| Q | Is there a fee to diagnose my component? |
| A | Yes, George Meyer charges a nonrefundable, up-front bench evaluation fee of $80 to diagnose audio components. The fee for televisions is $150 and for projectors $175. This fee is NONREFUNDABLE and covers the time it takes our technicians to troubleshoot and diagnose you unit.
Once the evaluation is complete, we will contact you with an estimate. Upon your approval, we will complete the repairs and credit the evaluation fee toward your final bill. Please note: AUDIO COMPONENTS THAT ARE PARTIALLY DISASSEMBLED OR HAVE BEEN SERVICED BY ANOTHER REPAIR CENTER ARE SUBJECT TO A $200 EVALUATION FEE. The fee is applied to the cost of the repair, if the repair is completed. |
| Q | How do I ship something to you? |
| A | Start by downloading our shipping form found on the upper right-hand corner of all the pages on our website. Fill out all the fields associated with your repair. Please type or write legibly. Include all your contact information and a detailed but concise description of the issue(s) you’re having with your equipment.
Enclose the form in your package. If the unit is under warranty, please enclose a copy of the customer sales receipt. If it is out of warranty, you may enclose a check for the evaluation fee or we can call you and collect the evaluation fee over the phone. |
| Q | How do I pack my unit for shipping? |
| A | Use the original manufacturer’s carton if you still have it. If not, use plenty of bubble wrap, packing peanuts, etc. to cushion the vulnerable corners and edges.
If shipping a McIntosh unit, do not have firm foam packing in contact with the glass faceplate. Use packing around the edges to form an airspace in front of the glass so it isn’t cracked in transit. For turntables, remove the platter and counterweight, if possible, and pack them separately. Tie the tonearm down with a twist tie so it stays in place during shipping. Use bubble wrap to cushion and pad everything. Use a double or triple-corrugated box and be sure the components fit snugly and do not shift around during shipping. |
| Q | How long will my repair take? |
| A | Our current backlog varies depending on the specific technician doing the repairs. On average, repairs take 2-3 weeks for completion, depending on the availability of parts. (Due to trade tariffs, parts may be delayed.) Some more complicated repairs will take longer. |
| Q | How much will my repair cost? |
| A | The evaluation and diagnosis are required to properly answer this question. Technical charges are billed at $149.90 per hour with a 1 hour minimum. Most repairs require 1.5 to 3.0 hours to complete.Parts are billed in addition to technical charges, and part prices vary greatly. Many parts are relatively inexpensive but PCBs and other complex parts cost several hundred dollars. We will provide a detailed estimate of parts and technical time in your written estimate. We will not proceed with the repair without your authorization. |
| Q | What forms of payment do you take? |
| A | George Meyer AV accepts Visa, Mastercard, American Express, Apple Pay, PayPal, checks and U.S. currency. |
| Q | Can I provide my own parts? |
| A | No, we can’t warranty parts we do not source ourselves, nor can we warranty any damage a bad part might cause during or after repairs. To avoid disputes, we do not use customer supplied parts. |
| Q | Is there a warranty on my repair? |
| A | Yes, there is a 90-day warranty on the work performed. Repairs are warranted from the date of release. If your unit(s) acts up during that period, please contact us immediately.
The warranty begins at the date of release, NOT when the unit is reconnected in the home. We encourage customers to connect and listen to their component(s) immediately after we release it to them. We cannot honor the warranty for units not connected until after the warranty has expired. For units that have been shipped in for repair, we will issue a shipping label so the unit can be returned to us. The unit will be tested when we receive it. If it fails, we will repair it and ship it back under warranty. IF IT DOES NOT FAIL after repeated testing, we will charge for shipping BOTH ways, and return it. |
| Q | How long will you hold my equipment after repairs are completed? |
| A | We will store your repaired unit(s) for up to 2 weeks after work is completed. Repairs left in the shop longer than 2 weeks will be subject to storage charges. Repairs left in the shop after repeated attempts to contact the owner for payment and pick-up/shipping will be considered abandoned. If repairs are paid for, we will store the repairs for a longer prearranged period of time. |
| Q | Do you repair my equipment? |
| A | We repair most audio/video components. Listed below are items we DO NOT repair.
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